Support services are provided through the following services:
You can reinstate your membership by using your past login information, and accessing your Account.
If you have more than one account, please, check each one to find your active memberships. If you are not sure, or if you want to consolidate your memberships into a single account, please contact us.
For more information about your Memberships, including renewal and expiration information, please check your Account.
We offer many ways to evaluate our software, including free access to our documentation and extension specifications, the ability to ask pre-sales questions through our Contact Us or Community Forum pages, demo sites and free versions of some of our popular components. Moreover our software is provided with full source code and we need to protect ourselves from fraudulent users who subscribe only long enough to download our software with the sole intent of distributing unauthorized copies.
Our subscriptions include download and support services. These services cannot be separated or refunded individually.
Under almost any circumstances, we will not provide a refund after 30 days have passed from the order date.
Frequently Asked Questions, these FAQs are designed to provide a better understanding of our refund policy.
We reserve the right to terminate accounts without refund or prior notice if you violate our published terms of service or become verbally abusive to our staff, other users of our site or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate his/her account without a refund or prior notice.
Refunds are processed by the same payment processor you used to subscribe. Refunds are issued up to 7 business days after they are requested. The actual date of receiving the refund depends on the payment processor and the method of payment. Usually refunds via PayPal are credited within a few hours and refunds through a credit card company may take up to two months. This period of time is outside our control.
This refund policy can be updated at any time, without prior notice and is applicable immediately and retroactively for all subscriptions and subscribers. It is considered an integral part of our Terms of Service and its acceptance is mandatory for all users.
Last update: July 9th, 2013
Last update: May 22th, 2018
If you have any questions or comments, or if you want to update, delete, or change any Personal Data we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message.
Extly Tech, Extly Extensions and JoomGap are brands operated by Extly CB.
Los Olivos, 5, 33423, Spain.
VAT ES E74426792
(a) Information You Explicitly Give Us: We receive and store any information you enter on our Website or give us in any other way through a direct interaction with us which includes:
Note that we do not collect any payment information when you subscribe to one of our services. We have an agreement with FastSpring as a reseller of our services. See the Third-party Providers section below for more information.
(b) Information we collect automatically: When you use the Services or browse our Website, we may collect information about your visit to our Website, your usage of the Services, and your web browsing. That information may include:
We may use and disclose Personal Data only for the following purposes:
We do not sell your Personal Data to anyone. We may share your Personal Data with our third party Service Providers, who help us provide and support our Services, such as credit card processing services, order fulfilment, analytics, event or campaign management, information technology and related infrastructure provision, e-mail delivery, and other similar services. In this case, we require by contract from our services providers to use your Personal Data only to provide services to us and subject to terms consistent with this policy.
We may disclose your personal data as we believe to be necessary or appropriate:
Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Extly’s business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Data it has collected to the relevant third party.
a) Social media platforms. We maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We will give you access to any Personal Data we hold about you within 30 days of any request for that information. Unless it is prohibited by law, we will remove any Personal Data about an individual from our servers at your or their request. There is no charge for an individual to access or update their Personal Data.
Models, forms, and more information about your rights: Official website of the Spanish Data Protection Agency.
Possibility of withdrawing consent. If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without it affecting the lawfulness of the processing based on the consent before its withdrawal.
How to complain to the Control Authority. If you consider that there is a problem with the way in which Extly is handling your Personal Data, you may address your complaints to Extly (indicated above) or to the corresponding Data Protection Authority, being the Spanish Data Protection Agency the one indicated in the case of Spain.
We take reasonable business measures in compliance with laws to keep your Personal Data accurate and up to date, to the extent that you provide us with the information we need to do so. If your Personal Data change (for example, if you have a new email address), then you are responsible for notifying us of those changes.
We will retain the following data:
(a) Disaggregated data: Disaggregated data will be retained without a deadline for deletion.
(b) Subscribers data: During the time your account is active or as long as needed to provide you with our Services under our Terms of Service. In any case, it will be the minimum necessary from time to time, currently subject to certain statutes of limitation terms:
(c) Newsletter subscribers’ details: From the moment the user subscribes to the newsletter until the subscription is ceased.
Our Services and Products are not directed or targeted to children. If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you may not use our Services and Products unless supervised/accepted by an adult, as applicable.
We take reasonable and appropriate measures to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Data. If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will notify you as soon as possible (in the event of a breach being detected, Extly undertakes to inform users within 72 hours) and later report the action we took in response.
We use FastSpring as the reseller of our services. Therefore, all payments for the services will be made through FastSpring. FastSpring uses security measures to protect your information both during the transaction and after its completion. They are a United States-based seller of digital goods specialized in safe and secure Internet sales, compliant with PCI and that employs Verisign SSL Certificates.
We only use service providers that enter into agreements with us whereby the service provider commits to take the appropriate measures to protect Personal Data and be compliant with GDPR.
To be transparent and provide you with the maximum information about who our third party service providers are, we list below the ones that may keep Personal Data, what information they keep, and how we ensure the GDPR compliance through their contracts.
FastSpring is a United States-based seller of digital goods specialized in safe and secure internet sales, compliant with PCI and that employs Verisign SSL Certificates. FastSpring is operated by Bright Market, LLC, the data of which are in About FastSpring. FastSpring is registered with the EU through a special scheme set up for companies outside the EU. FastSpring’s VAT number is EU826012240 (it begins with EU because FastSpring is located in the United States, not in a European Union member state).
As an additional means of meeting the adequacy and security requirements under the GDPR, a data-processing clause is included in our agreement with them.
In our websites, we use Google Analytics to analyze their use and optimize their performance.
Google is a US company the data of which are in Google Cloud Locations. As described in their Privacy Shield certification, they comply with the EU-US and Swiss-US Privacy Shield as set forth by the US Department of Commerce regarding the collection, use and retention of Personal Data from European Union member countries and Switzerland, respectively.
Google is fully committed to GDPR compliance as described on their Commitments to GDPR that articulate the commitments with us. For all the previous services, as a commitment to privacy and security, we have signed the following documents: Data Processing Security Terms (Customers) contract, and an EU Model Contract clauses.
We use Amazon Web Services (AWS), the Amazon cloud computing platform, as host of our websites. Personal Data related to this service (except for payment details, see FastSpring above) is kept in Amazon’s systems.
Amazon.com, Inc. is a US company, the data of which are in AWS Global Infrastructure. As described in their legal policies, participates in the EU-US and Swiss-US Privacy Shield Framework regarding the collection, use, and retention of Personal Data from European Union member countries and Switzerland, respectively. They have certified with the Department of Commerce that they adhere to the Privacy Shield Principles.
Amazon is fully committed to GDPR compliance as described on their Compliance to GDPR that articulate the commitments with us. As an additional means of meeting the adequacy and security requirements of the GDPR, we have signed a Data Processing Addendum with Amazon.
We use SendGrid to deliver our newsletters and other email communications. Therefore, SendGrid, with servers located around the US, keeps Personal Data about your name and email and gathers statistics about email opening and clicks as part of its service.
SendGrid is a US company, the data of which are in the US. As described in their legal policies, they has certified their compliance with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data from European Union member countries and Switzerland. They have certified with the Department of Commerce that they adhere to the Privacy Shield Principles.
As described in their knowledge base, they are committed to achieving compliance with the GDPR and is mindful of your compliance efforts.
Extly Extensions, Extly Tech and JoomGap (referred to as "we", "us" or "Company") are brands operated by Extly CB, a software development company. Our Company provides software development, download and support services for a fee. All of our services are provided through our websites extly.com, extly.tech and joomgap.com called "the Site" or "our site".
Extly, CB - Los Olivos, 5, 33423, Spain - VAT ES E74426792
We offer two types of services: downloads and support.
Please consult our refund policy document.
Our company offers these products ‘as is’, with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules.
Support is NOT available for sites containing objectionable content including but not limited to WAREZ, adult/pornographic material and products/services illegal in the United States. Extly will be the sole arbiter of what it considers 'objectionable content'.
Our company has the full rights and sole discretion to amend and modify these terms without prior notifications.
Last update: May 2018
Open Source Social Networking Software. Award winning open source community software by JomSocial. This social networking software is widely used by many Joomla users.
StackIdeas, we develop Joomla extensions that combines blogging, social networking, forums and comments. We are the creators of the best Joomla blog component.
DJ-Extensions provides industry standard Joomla! extensions. Classifieds, directory, gallery, slider, megamenu - just to name few extensions we provide. 15% discount coupon on all products for Extly customers: ATNG15
Jomres free open source online booking system and reservation software for Joomla and Wordpress. Jomres hotel booking software, online property management system PMS - reception desk software. Accept online bookings/reservations 24/7 on Joomla and Wordpress websites.
JoomForest provides Premium Joomla! Templates & Extensions, also Templates for EasySocial, Kunena, JomSocial and Community Builder. 15% discount coupon on all products for Extly customers: EXTLYFOREST
Your transaction has been completed.
I just wanted you to know that we truly enjoy working with you.
The Style Settings panel in the Gantry based theme administration interface provides several options for configuring the main built in stylistic aspects of the template.
With Gantry, the ability to assign a certain style to an individual page has never been easier and/or more efficient. Just follow these simple steps:
A tabbed content layout, displaying content in dynamic tabs.
An accordion / horizontal list layout, for displaying text and/or thumbnails.
A showcase / slideshow layout mode, with image and text support.
A ticker layout, perfect for displaying headlines or other text snippets.
Pick a Content Provider from the list of installed and available CCK Extensions and pick the Layout type
Use Content Filters to select articles and configure the sort rules to change the order they display in
Each layout type has a specific set of options that are used to configure the RokSprocket module