Partners

Right to be forgotten

Pursuant to Art. 17 of the European General Data Protection Regulation (hereinafter GDPR or EU GDPR), users can exercise the "Right to be Forgotten", requesting the complete erasure of their personal data previously provided to Extly, CB.

If you wish to exercise your right to be forgotten and to request the complete deletion of your personal data retained by Extly, please Contact Us.

Your personal data will be deleted based on the details provided in your request. Should you notice a non-complete erasure due to the usage of pseudonyms or other email addresses, please proceed with a new erasure request specifying such additional information.

Our intent is to process your request and ensure a complete erasure without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. A completion note will be sent to the email address specified in the request.

Should you have any questions prior to sending this request, please write to This email address is being protected from spambots. You need JavaScript enabled to view it..

Refund Policy

We offer many ways to evaluate our software, including free access to our documentation and extension specifications, the ability to ask pre-sales questions through our Contact Us or Community Forum pages, demo sites and free versions of some of our popular components. Moreover our software is provided with full source code and we need to protect ourselves from fraudulent users who subscribe only long enough to download our software with the sole intent of distributing unauthorized copies.

Our subscriptions include download and support services. These services cannot be separated or refunded individually. 

Under almost any circumstances, we will not provide a refund after 30 days have passed from the order date.

Acceptable grounds for issuing a full refund

• You have an issue unrelated to hosting setup and we fail to provide you with a viable alternative or a development release with a fix for this issue within 8 work days. Please note that hosting account limitations are not acceptable grounds for a refund. We are talking about severe bugs with our software which we fail to fix in due time. Exception: we consider dev/beta release to be a suitable fix; if you decline installing them on your site but choose to wait for an official or stable release we are not responsible for the delay and you are not eligible for a refund.
• We came to the mutual conclusion that our software is not fit for your particular use case within 30 days of your subscription.
• The product you subscribed for is discontinued within 30 days since your subscription, no matter if you have downloaded the software or asked for support. Exception: this does not apply to us dropping support for a particular version of Joomla!, PHP or any other server-side or client-side software. Excepted cases are not eligible for refund.
• Stolen credit card, PayPal account or other form of payment or financial instrument used to pay for the subscription.
• Refund requests are not granted after 30 days since your subscription, even if you did not download our software and/or use our support services.

Frequently Asked Questions, these FAQs are designed to provide a better understanding of our refund policy.

Termination without refund

We reserve the right to terminate accounts without refund or prior notice if you violate our published terms of service or become verbally abusive to our staff, other users of our site or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate his/her account without a refund or prior notice. 

How refunds are carried out

Refunds are processed by the same payment processor you used to subscribe. Refunds are issued up to 7 business days after they are requested. The actual date of receiving the refund depends on the payment processor and the method of payment. Usually refunds via PayPal are credited within a few hours and refunds through a credit card company may take up to two months. This period of time is outside our control.

This refund policy can be updated at any time, without prior notice and is applicable immediately and retroactively for all subscriptions and subscribers. It is considered an integral part of our Terms of Service and its acceptance is mandatory for all users.

Privacy Policy

Extly CB is committed to protecting your privacy and your personal information when you are using our services and visiting our websites. This Privacy Policy explains how we collect your Personal Data, how we use these data, and your rights to control their use. This privacy policy applies to all data that we have collected or collect related to you, and according to our Terms of Service.

If you have any questions or comments, or if you want to update, delete, or change any Personal Data we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message.

1. Who is collecting your data

Extly Tech and Extly Extensions are brands operated by Extly CB.

Extly, CB
Los Olivos, 5, 33423, Spain.
VAT ES E74426792

2. Personal information collected

Before collecting any personal data from you, we ask your explicit consent for us to store this data and confirm you agree with this privacy policy. Here are the different alternatives with which we gather the information:

(a) Information You Explicitly Give Us: We receive and store any information you enter on our Website or give us in any other way through a direct interaction with us which includes:

• Your email when you subscribe to our newsletter.
• Your name and email when you contact us through our contact forms.
• Your Username/Password when you download our products.
• Your Username/Password when you subscribe to our services.
• The Personal Data you provide us when you send us an email or contact our service support.

Note that we do not collect any payment information when you subscribe to one of our services. We have an agreement with FastSpring as a reseller of our services. See the Third-party Providers section below for more information.

(b) Information we collect automatically: When you use the Services or browse our Website, we may collect information about your visit to our Website, your usage of the Services, and your web browsing. That information may include:

• Your network routing information (where you come from).
• Your Internet Protocol (IP) address used to connect your computer to the Internet and may identify your general geographic location or company.
• Your computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform.

We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed below, in the Use of Cookies section.

3. How we use Personal Data

We may use and disclose Personal Data only for the following purposes:

• To allow you to purchase our products and to subscribe to our services.
• To provide support and improve the Services we offer, as well as to enhance customer relationships.
• To notify you about new product releases and service developments, offers and to advertise our products and services under this policy.
• To track and evaluate our marketing campaigns, including online advertising and e-mail marketing campaigns. For more information about our use of cookies and other tracking technologies for this purpose, and instructions about how to opt out of having data collected through the use of cookies, please see the Use of Cookies section below.
• To communicate with you about a conference or event sponsored or participated by us, including information about the event’s content, logistics, payment, updates.
• To share Personal Data with third parties who provide services to us, provided that the third party has executed any data processing documentation required by law.
• To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
• To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Website.

4. What Personal Data we share and disclose to Third Parties

We do not sell your Personal Data to anyone. We may share your Personal Data with our third party Service Providers, who help us provide and support our Services, such as credit card processing services, order fulfilment, analytics, event or campaign management, information technology and related infrastructure provision, e-mail delivery, and other similar services. In this case, we require by contract from our services providers to use your Personal Data only to provide services to us and subject to terms consistent with this policy.

We may disclose your personal data as we believe to be necessary or appropriate:

• under applicable law, including laws outside your country of residence;
• to comply with legal process;
• to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
• to enforce Extly’s terms and conditions, which are subject to this privacy policy; and
• to allow us to pursue available remedies or limit the damages that we may have.

Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Extly’s business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Data it has collected to the relevant third party.

5. Public Information and Third Party Websites

a) Social media platforms. We maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

(b) Links to third-party websites. Our Websites may include links to other websites, whose privacy practices may be different from ours. If you submit Personal Data to any of those sites, your information is governed by their privacy policies. We encourage you to read carefully the privacy policy of any website you visit.

6. Use of cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
We also use cookies to measure the traffic and performance of our Website’s pages.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

• Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on a website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics, we can see what content is favorite on our website, and strive to give you more of the things you enjoy reading and watching.
• Google Adwords: Using Google Adwords code we can see which pages helped lead to an action taken by a visitor (conversion). This allows us to make better use of our paid search budget.
• DoubleClick: We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.

7. How You May Exercise Your Rights

You may send a written communication through our contact form in our Website, or e-mailing to This email address is being protected from spambots. You need JavaScript enabled to view it., including in both cases a photocopy of your ID card or another similar identification document, to request the exercise of the following rights:

• Right to require access to any Personal Data we may have about you.
• Right to request rectification (if incorrect) or deletion of Personal Data.
• Right to request limitation of their treatment, in which case Extly will only keep them for the exercise or defense of claims.
• Right to object to processing. Extly will no longer process the Personal Data in the way you indicate unless for compelling legitimate reasons or the exercise or defense of possible claims have to be further treated.
• Right to data portability. If you wish your Personal Data to be processed by another company, Extly will provide you with the portability of your data to the new data controller.

We will give you access to any Personal Data we hold about you within 30 days of any request for that information. Unless it is prohibited by law, we will remove any Personal Data about an individual from our servers at your or their request. There is no charge for an individual to access or update their Personal Data.

Models, forms, and more information about your rights: Official website of the Spanish Data Protection Agency.

Possibility of withdrawing consent. If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without it affecting the lawfulness of the processing based on the consent before its withdrawal.

How to complain to the Control Authority. If you consider that there is a problem with the way in which Extly is handling your Personal Data, you may address your complaints to Extly (indicated above) or to the corresponding Data Protection Authority, being the Spanish Data Protection Agency the one indicated in the case of Spain.

8. Accuracy and Data Retention

We take reasonable business measures in compliance with laws to keep your Personal Data accurate and up to date, to the extent that you provide us with the information we need to do so. If your Personal Data change (for example, if you have a new email address), then you are responsible for notifying us of those changes.
We will retain the following data:

(a) Disaggregated data: Disaggregated data will be retained without a deadline for deletion.

(b) Subscribers data: During the time your account is active or as long as needed to provide you with our Services under our Terms of Service. In any case, it will be the minimum necessary from time to time, currently subject to certain statutes of limitation terms:

• Four years: Law on Infringements and Sanctions in the Social Order (obligations regarding affiliation, registration, cancellation, contribution, payment of salaries…); Art. 66 ff. General Tax Law (Accounting Books…);
• Five years: Art. 1964 Civil Code (personal actions without special time limit)
• Six years: Art. 30 Commercial Code (Accounting Books, invoices…)
• Ten years: Art. 25 of the Prevention of Money Laundering and Financing of Terrorism Act.

(c) Newsletter subscribers’ details: From the moment the user subscribes to the newsletter until the subscription is ceased.

9. Children’s Privacy

Our Services and Products are not directed or targeted to children. If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you may not use our Services and Products unless supervised/accepted by an adult, as applicable.

Our goal is to comply with applicable laws and regulations relating to collection and use of information from children as such term is defined by applicable laws. If you believe that we have received information from a child or other person protected under such laws, please notify us immediately by e-mailing to This email address is being protected from spambots. You need JavaScript enabled to view it., and we will take reasonable steps to remove that information from our databases.

10. Notice of Breach of Security

We take reasonable and appropriate measures to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Data. If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will notify you as soon as possible (in the event of a breach being detected, Extly undertakes to inform users within 72 hours) and later report the action we took in response.

We use FastSpring as the reseller of our services. Therefore, all payments for the services will be made through FastSpring. FastSpring uses security measures to protect your information both during the transaction and after its completion. They are a United States-based seller of digital goods specialized in safe and secure Internet sales, compliant with PCI and that employs Verisign SSL Certificates.

We only use service providers that enter into agreements with us whereby the service provider commits to take the appropriate measures to protect Personal Data and be compliant with GDPR.

11.Third Party Service Providers

To be transparent and provide you with the maximum information about who our third party service providers are, we list below the ones that may keep Personal Data, what information they keep, and how we ensure the GDPR compliance through their contracts.

FastSpring

FastSpring is the reseller of our Services. All Personal Data required to perform the payments to our Services is provided directly to FastSpring. We do not have access to any of your personal financial information, such as credit card numbers. When you subscribe to any of our services, FastSpring requests you explicitly to agree with their Privacy Policy.
FastSpring is a United States-based seller of digital goods specialized in safe and secure internet sales, compliant with PCI and that employs Verisign SSL Certificates. FastSpring is operated by Bright Market, LLC, the data of which are in About FastSpring. FastSpring is registered with the EU through a special scheme set up for companies outside the EU. FastSpring’s VAT number is EU826012240 (it begins with EU because FastSpring is located in the United States, not in a European Union member state).
In their Privacy Policy, Bright Market, LLC confirm that they comply with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data from European Union member countries and Switzerland, respectively.
As an additional means of meeting the adequacy and security requirements under the GDPR, a data-processing clause is included in our agreement with them.

Google

In our websites, we use Google Analytics to analyze their use and optimize their performance.
Google is a US company the data of which are in Google Cloud Locations. As described in their Privacy Shield certification, they comply with the EU-US and Swiss-US Privacy Shield as set forth by the US Department of Commerce regarding the collection, use and retention of Personal Data from European Union member countries and Switzerland, respectively.
Google is fully committed to GDPR compliance as described on their Commitments to GDPR that articulate the commitments with us. For all the previous services, as a commitment to privacy and security, we have signed the following documents: Data Processing Security Terms (Customers) contract, and an EU Model Contract clauses.

Amazon

We use Amazon Web Services (AWS), the Amazon cloud computing platform, as host of our websites. Personal Data related to this service (except for payment details, see FastSpring above) is kept in Amazon’s systems.
Amazon.com, Inc. is a US company, the data of which are in AWS Global Infrastructure. As described in their legal policies, participates in the EU-US and Swiss-US Privacy Shield Framework regarding the collection, use, and retention of Personal Data from European Union member countries and Switzerland, respectively. They have certified with the Department of Commerce that they adhere to the Privacy Shield Principles.
Amazon is fully committed to GDPR compliance as described on their Compliance to GDPR that articulate the commitments with us. As an additional means of meeting the adequacy and security requirements of the GDPR, we have signed a Data Processing Addendum with Amazon.

SendGrid

We use SendGrid to deliver our newsletters and other email communications. Therefore, SendGrid, with servers located around the US, keeps Personal Data about your name and email and gathers statistics about email opening and clicks as part of its service.
SendGrid is a US company, the data of which are in the US. As described in their legal policies, they has certified their compliance with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data from European Union member countries and Switzerland. They have certified with the Department of Commerce that they adhere to the Privacy Shield Principles.
As described in their knowledge base, they are committed to achieving compliance with the GDPR and is mindful of your compliance efforts.

Terms of Service

Extly Extensions and Extly Tech (referred to as "we", "us" or "Company") are brands operated by Extly CB, a software development company. Our Company provides software development, download and support services for a fee. All of our services are provided through our website extly.com called "the Site" or "our site".

1. General Provisions

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than by the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. 
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. 
• This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any disputes arising out of such use of the website is subject to any related governing international laws that apply.
• If you are caught using our products in any illegal activities, we have the full rights to terminate your account immediately without prior notice. These illegal activities include, but are not limited to, hacking, misrepresenting, misleading, stealing, and committing to any form of activities that may seem illegal and criminal with regards to our products.

2. The scope of provided services

We offer two types of services: downloads and support.

• Downloads are further divided into free-of-charge downloads, available to non-member users, and paid memberships downloads, available only to members. Access to the former is provided unconditionally to anyone who can access Extly.com through Internet. The latter are provided only to members, if they are logged in, and only for the term of their membership. As soon as your membership expires, you will have no access to any of the paid membership downloads, even for those items which were already published or made available during your membership's term.
• Support services are provided only to members. Likewise to our download services, support services are provided only for the term of your membership. When your membership expires, you will not be able to receive any replies to your existing tickets or open new tickets. Also, we offer a community forum to all non-member users.

3. Refund policy

Please consult our refund policy document.

4. Support policy

Our company offers these products ‘as is’, with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules.

• We only provide support to our members through our site's Support section. We will not provide support by any other means including, but not limited to, email, regular mail, telephone, Twitter, Facebook, Skype and so on.
• Membership at Extly.com is not to be considered as a guarantee of response time or a service level agreement. All tickets are answered on a "best effort" basis.
• First Response: We answer all support tickets the same day (Mon-Fri). If you have not received any response within 72 hours, please use the Contact Us page to let us know of the issue. If we determine that there is an objective difficulty in providing support to you over our ticket system we will provide you with support over email, in exception of our support policy.
• We reserve the right to provide no support for outdated versions of our software or when your server environment does not meet our minimum requirements. 
• We will not provide support for issues not related to our software or services. 
• We reserve the right to decline support if the request or the conversation is conducted in a language other than English or when the language barrier makes it impossible to provide meaningful support.
• We reserve the right to decline support when access to the affected site is denied or objectively impossible.
• We reserve the right to decline to provide support on a case by case basis (even though we do try to help everyone), with or without a reply to your ticket.
• We reserve the right to decline to provide support for issues which have to do with using Joomla!, not our software (e.g. Joomla! ACLs).
• We reserve the right to close or delete support tickets if the user refuses to follow our instructions and insists on receiving support (our instructions are support and you're supposed to follow them for us to help you).
• We reserve the right to edit or delete tickets or ticket replies.
• We reserve the right to close or delete tickets and/or block accounts of users who become abusive and/or pugnacious in their support ticket replies; we are trying to help frustrated users under adverse conditions, please respect it and understand that we are neither deities nor saints.

Support is NOT available for sites containing objectionable content including but not limited to WAREZ, adult/pornographic material and products/services illegal in the United States. Extly will be the sole arbiter of what it considers 'objectionable content'.

Our company has the full rights and sole discretion to amend and modify these terms without prior notifications.