Installation and updates

Installing XT-K2 Link Item is no different than installing any other Joomla!™ extension on your site. You can read the complete instructions for installing Joomla!™ extensions on the official help page. Throughout this chapter we assume that you are familiar with these instructions and we will try not to duplicate them.

Just like with most Joomla! extensions there are three ways to install or manually update XT-K2 Link Item on your site:

  • Install from URL It is the easiest and fastest one, if your server supports it. Most servers do support this method.
  • Upload and install. That's the typical extension installation method for Joomla! extensions. It rarely fails.
  • Manual installation. This is the hardest, but virtually fail-safe, installation method.

Please note that installing and updating XT-K2 Link Item (and almost all Joomla! extensions) is actually the same thing. If you want to update XT-K2 Link Item please remember that you MUST NOT uninstall it before installing the new version! When you uninstall XT-K2 Link Item you will lose all your settings. This is definitely something you do not want to happen! Instead, simply install the new version on top of the old one. Joomla! will figure out that you are doing an update and will treat it as such, automatically.

If you find that after installing or updating XT-K2 Link Item it is missing some features or doesn't work, please try installing the same version a second time, without uninstalling the component. The reason is that very few times the Joomla! extensions installer infrastructure gets confused and fails to copy some files or entire folders. By repeating the installation you force it to copy the missing files and folders, solving the problem.

The easiest way to install XT-K2 Link Item is using the Install from URL feature in Joomla!.

This Joomla! feature requires that your server supports fopen() URL wrappers (allow_url_fopen is set to 1 in your server's php.ini file) or has the PHP cURL extension enabled. Moreover, if your server has a firewall, it has to allow TCP connections over ports 80 and 443 to www.extly.com and cdn.extly.com. If you don't see any updates or if they fail to download please ask your host to check that these conditions are met. If they are met but you still do not see the updates please file a bug report in the official Joomla! forum. In the meantime you can use the manual update methods discussed further below this page.

First, go to our site's download page for XT-K2 Link Item. Make sure you are logged in. If not, log in now. These instructions won't work if you are not logged in! Click on the version you want to install. Please note that the latest released version is always listed first on the page. On that page you will find XT-K2 Link Item. Next to the Download Now button you will see the DirectLink link. Right click on it and select Copy link address or whatever your browser calls this.

Now go to your site's administrator page and click on Extensions, Extension Manager. If you have Joomla! 3.x click on the Install from URL tab. Clear the contents of the Install URL field and paste the URL you copied from our site's download page. Then click on the Install button. Joomla! will download and install the XT-K2 Link Item update.

If Joomla! cannot download the package, please use one of the methods described in this section of the documentation. If, however you get an error about copying files, folder not found or a cryptic "-1" error please follow Akeeba's installation troubleshooting instructions.

  1. You can download the latest installation packages from our site's download page for XT-K2 Link Item. Please note that the latest version is always on top. Click on the version you want to download and install.
  2. Click on the XT-K2 Link Item item to download the ZIP installation package.
  3. All XT-K2 Link Item installation packages contain the component and all of its associated extensions. Installing it will install all of these items automatically. It can also be used to upgrade XT-K2 Link Item; just install it without uninstalling the previous release.
  4. Log in to your site's administrator section. Click on Extensions, Manage link on the top menu. If you are on Joomla! 3.x please click on the Upload Package File tab. Locate the Browse button next to the Package File (Joomla! 2.5, 3.0 and 3.1) or Extension package file (Joomla! 3.2 and later) field. Locate the installation ZIP file you had previously downloaded and select it. Back to the page, click on the Upload & Install button. After a short while, Joomla!™ will tell you that the component has been installed.

If the installation did not work, please take a look at Akeeba's installation troubleshooting instructions or try the manual installation described below.

  1. You can download the latest installation packages our site's download page for XT-K2 Link Item. Please note that the latest version is always on top. Click on the version you want to download and install.
  2. Click on the XT-K2 Link Item item to download the ZIP installation package.
  3. All XT-K2 Link Item installation packages contain the component and all of its associated extensions. Installing it will install all of these items automatically. It can also be used to upgrade XT-K2 Link Item; just install it without uninstalling the previous release.
  4. Before doing anything else, you have to extract the installation ZIP file in a subdirectory named XT-K2 Link Item on your local PC. Then, upload the entire subdirectory inside your site's temporary directory. At this point, there should be a subdirectory named XT-K2 Link Item inside your site's temporary directory which contains all of the ZIP package's files.
  5. If you are unsure where your site's temporary directory is located, you can look it up by going to the Global Configuration, click on the Server tab and take a look at the Path to Temp-folder setting. The default setting is the tmp directory under your site's root. Rarely, especially on automated installations using Fantastico, this might have been assigned the system-wide /tmp directory. In this case, please consult your host for instructions on how to upload files inside this directory, or about changing your Joomla!™ temporary directory back to the default location and making it writable.
  6. Assuming that you are past this uploading step, click on Extensions, Manage link on the top menu. If you are on Joomla! 3.x please click on the Install from Directory tab. Locate the Install Directory edit box. It is already filled in with the absolute path to your temporary directory, for example /var/www/joomla/tmp. Please append /xtk2linkitem to it. In our example, it should look something like /var/www/joomla/tmp/xtk2linkitem. Then, click on the Install button.

If you still can't install XT-K2 Link Item and you are receiving messages regarding unwritable directories, inability to move files or other similar file system related error messages, please consult our installation troubleshooting instructions. If these instructions do not help please do not request support from us; we are unlikely to be able to help you. These errors come from your site set up and can best be resolved by asking your host for assistance or by asking other users in the official Joomla!™ forums.

You can easily check for the latest published version by visiting site's download page for XT-K2 Link Item. The page lists the version and release date of the latest XT-K2 Link Item release. If your release is out of date, simply click on the Download link to download the install package of the latest release to your PC.

As noted in the installation section, installing and updating XT-K2 Link Item is actually the same thing. If the automatic update using Joomla!'s extensions update feature does not work, please install the update manually following the instructions in the installation section of this documentation.

When installing an update manually you MUST NOT uninstall your existing version of XT-K2 Link Item. Uninstalling XT-K2 Link Item will always remove all your settings. You definitely not want that to happen!

You can uninstall the component just like any other Joomla! component. In your site's back-end, just go to Extensions Manager, click on Uninstall, select XT-K2 Link Item and click on Uninstall. This will completely remove XT-K2 Link Item including all plugins, modules and ticket information.