About Community Forum and Support
All customers are encouraged to submit a ticket to professional support http://support.extly.com. In this way, we can better answer and follow your issue. First Response: We answer all support tickets the same day (Mon-Fri).
In any case, please describe your problem in detail, and do not forget your PHP, Joomla and AutoTweet version. If you are still working with Joomla 1.5, upgrade as soon as possible to Joomla 2.5. On September, we are moving to Joomla 3.0.