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Joocial - Images not showing on LinkedIn

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3 years 1 week ago #8772 by Andre Eidskrem
Andre Eidskrem created the topic: Joocial - Images not showing on LinkedIn
Hi,
Images are not showing on LinkedIn from any of the articles we are posting using Joocial.
www.linkedin.com/company/shaping-the-odds-inc

This is one of the articles, and the image is showing fine on Facebook and Twitter.
www.shapingtheodds.com/27-entrepreneurs/...female-entrepreneurs

Type is set to "LinkedIn Company", and Media Mode is set to "Status message and image".
When I check the "Activities" the small image icon is shown next to the LinkedIn post, and the picture is shown when I click on the icon: shapingtheodds.com/images/Illustrations/...1641066_small500.jpg

Any ideas?

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3 years 6 days ago #8776 by Support Team
Support Team replied the topic: Joocial - Images not showing on LinkedIn
LinkedIn may delay image load, according to its processing requirements. Please, check it now to verify if they are loaded now.

Regards,

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3 years 6 days ago #8778 by Andre Eidskrem
Andre Eidskrem replied the topic: Joocial - Images not showing on LinkedIn
Well, some of the articles were published 10 days ago, and they still do not show up...

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3 years 6 days ago #8779 by Support Team
Support Team replied the topic: Joocial - Images not showing on LinkedIn
Hi,

If the processed Posts have images (check them in the list), and you can manually access the defined images, then your hosting or a security configuration may be blocking the direct external access to images.

Please, check your security configuration, or ask to your hosting support if they can check it.

PD: For instance, Facebook solves this case with a specific tool to debug the external images access from its side: www.extly.com/docs/autotweetng_joocial/t...-the-wrong-image-why


BTW: Customer Support is provided through our ticketing system support.extly.com/

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6 months 11 hours ago #10451 by Jenny Howe
Jenny Howe replied the topic: Joocial - Images not showing on LinkedIn
Hello,
I have the same issue.Did you find a solution to this problem?
Thanks

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5 months 3 weeks ago #10452 by Support Team
Support Team replied the topic: Joocial - Images not showing on LinkedIn
Hi,

If you have configured a hardened htaccess, then it could be blocking the external access to images. Please, test the standard Joomla htaccess.

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