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XT adaptive image compression problem

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1 year 10 months ago #9870 by Support Team
Support Team replied the topic: XT adaptive image compression problem
Hi,

We have not received a similar reports.

The issue is probably related with your hosting settings. For instance a bug in a library or general configuration.

You can try to ask this question to your hosting support.

Best Regards,

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1 year 10 months ago #9871 by saguweb
saguweb replied the topic: XT adaptive image compression problem
Thank you. What should I ask them to look at in particular? What actions should I have them take?

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1 year 10 months ago #9873 by Rumen Georgiev
Rumen Georgiev replied the topic: XT adaptive image compression problem
I experienced the same problem, but I thought it was wrong cached image by the CDN. Probably it was not.

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1 year 10 months ago #9875 by Support Team
Support Team replied the topic: XT adaptive image compression problem
Hello,

You can ask to your hosting support why image processing (plugin simply calls ImageCopyResampled) in your site is broken and send the sample images.

Best regards,

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1 year 10 months ago #9880 by saguweb
saguweb replied the topic: XT adaptive image compression problem
Sure, this is what our hosting provider said:

The imagecopy resampled function in php appears to be working without issue. I was able to confirm that it is outputting image data as expected. Beyond that, we can't really say as it is a function of php and appears to be performing as expected.

Any other idea?

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1 year 10 months ago #9888 by Support Team
Support Team replied the topic: XT adaptive image compression problem
Hi,

We have not received similar reports or observed the issue in other sites.

You can try to update your site to a stable PHP version (PHP 5.5 or superior)

Best Regards,

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