Looking for Customer Service & Support

IMPORTANT: This is a Community Forum. Answers are given by the community. If you are a Customer, please, Open New Issue to get access to the support service.

Customer Support is only provided through our ticketing system https://support.extly.com/. If you do not have a paid membership, please create a new topic in the community forum.

Images in FB

More
1 year 4 months ago - 1 year 4 months ago #10097 by bambid
bambid created the topic: Images in FB
Hi all
This problem has been dealt with. Unfortunately, the solution has not yet been posted, and I could not reply to this topic. (not comunity)
I would be pleased if all images would be seen in Facebook.
What I have tested so far:
- the link in the database is right
- The API version was increased to 2.1
- The link in the Facebook page is also true, however, not shown.

but this is not at all the images of the case.

Here the FB page:
www.facebook.com/fricktal.info

Comparisons contribution of "Daniel Sonderegger" with "Three exclusive USA-Acts"

Where is the problem?

regards
bambid
Last Edit: 1 year 4 months ago by bambid.

Please Log in or Create an account to join the conversation.

More
1 year 4 months ago #10098 by Support Team
Support Team replied the topic: Images in FB
Hi, Thanks for contacting us!

Please, check this FAQ with several tips about the topic:

Facebook shows the wrong image, why?
www.extly.com/docs/autotweetng_joocial/i...-the-wrong-image-why

Please Log in or Create an account to join the conversation.

More
1 year 4 months ago #10099 by bambid
bambid replied the topic: Images in FB
Thank you

But i did not understand what the problem is.
The 'og:image' property should be explicitly provided

But if i Test an Topic where the Image is OK (in Facebook) the same Message!

there are no spaces in the name or somthing else.

regards
bambid

Please Log in or Create an account to join the conversation.

More
1 year 4 months ago #10100 by Support Team
Support Team replied the topic: Images in FB
Hi,

What is your specific problem? Please describe your problem in detail.

In most cases related with Facebook loading issues, you have to test URLs with Facebook Sharing Debugger: developers.facebook.com/tools/debug/sharing/

Regards,

Please Log in or Create an account to join the conversation.

More
1 year 4 months ago #10101 by Antar
Antar replied the topic: Images in FB
I'm also have the same problem.

Any other Channel works fine, but FB one takes random image every time. Why?

I clicked the link you've posted above, and got got some answer of FB Crawler: "Warnings That Should Be Fixed
Inferred Property
The 'og:image' property should be explicitly provided, even if a value can be inferred from other tags".


Well.. How I can fix this "og:image property"? What should I do to repost content to the FaceBook with its image if the image exists and repost content with no images at all if there're no images in the text?

Please Log in or Create an account to join the conversation.

More
1 year 4 months ago #10102 by Support Team
Support Team replied the topic: Images in FB
Hi,

In most cases, when Facebook picks a different image (than the post image), it is caused by loading issue (Facebook cannot load it from your side) or the image is small and it does not meet Facebook requirements.

To check it, you can inspect your site with Facebook debugging tool Facebook Sharing Debugger: developers.facebook.com/tools/debug/sharing/

Please, post the image sharing result (generated with the Sharing Debugger).

PD: If your posts don't have an image at all, you can define a default image (Options) or implement Facebook Open Graph tags (Joocial has a plugin to generate tags) to guide Facebook scrapper.

Best regards,

Please Log in or Create an account to join the conversation.

Time to create page: 0.131 seconds
Join the Club!

Access and support services to all Extly's extensions for 1-Year. The Extly Club is your source for all of our extensions.

Join Now