Looking for Customer Service & Support

IMPORTANT: This is a Community Forum. Answers are given by the community. If you are a Customer, please, Open New Issue to get access to the support service.

Customer Support is only provided through our ticketing system https://support.extly.com/. If you do not have a paid membership, please create a new topic in the community forum.

facebook issue #200

2 years 1 month ago #10226 by Oleg Makogon
We have an issue when posting to facebook accounts (user scope).

We use Joocial 8.8.0 (Last version). Set up two channels (site scope): twitter and facebook (backend). A user enables on his channel (frontend). When the event occurs in the system and sending a message, messages are placed on both the main channel (site scope), on twitter channel user (user scope), but not posted on facebook channel of user (user scope). In the backend for this channel visible error:

200 - Graph error: (#200) The user hasn't authorized the application to perform this action

I tried use different facebook accounts for site scop, but issue continued.

I found reply in troubleshooting section:

If you have any of these errors:

(#283) Requires extended permission: manage_pages
(#200) Requires extended permission
(#200) The user hasn’t authorized the application to perform this action
Then, please, update to AutoTweetNG or Joocial 7.8.0 (or superior) and proceed to re-authorize Facebook channels.

But I use last version of Joocial.

I would be grateful for any ideas.

Please Log in or Create an account to join the conversation.

2 years 1 month ago #10228 by Support Team
Replied by Support Team on topic facebook issue #200
Hi Oleg, Thanks for contacting us!

Your configuration looks perfectly fine.

Facebook requires an auditory to allow regular users publishing.

Please, check these links for more information:

When user clicks to authorize, only profile permissions are requested to be approved, why?

Joocial - Community Social Auto-Posting for Joomla - How it works - NEW Facebook API Version 2.0

Facebook App Review Principles

Best Regards,

Please Log in or Create an account to join the conversation.

Time to create page: 0.107 seconds
Join the Club!

Access and support services to all Extly's extensions for 1-Year. The Extly Club is your source for all of our extensions.

Join Now