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Joocial Komento posting issue

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8 months 2 weeks ago #10413 by Paul Stallibrass
Paul Stallibrass created the topic: Joocial Komento posting issue
I have tried to get support on this but the system says my version info is incorrect.

I have activated the komento plugin which contains "New comment: [title]!" but when it posts to Twitter it only gives a bitly link and nothing more. I must be missing something but what?

Any pointers?

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8 months 2 weeks ago #10414 by Support Team
Support Team replied the topic: Joocial Komento posting issue
Hi Paul, Thanks for reaching out!

Customer Support is only provided through our ticketing system support.extly.com/ .

Please, send a ticket to the tech team to follow and solve your issue. Support team will be glad to help you.

Best Regards,

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8 months 1 week ago #10415 by Paul Stallibrass
Paul Stallibrass replied the topic: Joocial Komento posting issue
As I told you, when I enter the extension version number it tells me it's wrong. I cut and pasted the thing so I don't know what else to do but ask for advise here.

Thanks for your non-help.

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8 months 1 week ago #10416 by Support Team
Support Team replied the topic: Joocial Komento posting issue
Hi,

You can fill the version number with the current versions. For instance, the last ticket that we have received has these version numbers:

Joomla Version: 3.6.5
Extension version: 8.10

Best regards,
The following user(s) said Thank You: Paul Stallibrass

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