# Requesting support and reporting bugs

Support is provided only to subscribers. If you already have an active subscription, it gives you access to the support service. You can request support through our Support system (opens new window), https://support.extly.com (opens new window). You will need to log in to Support (opens new window), with the same email and password than you access the main site, click on the Open New Issue button. If you can't access please use the Contact Us (opens new window) page to let us know of the ticket system problem and remember to tell us your username.

If you want to report a bug, please use the Contact Us (opens new window) page of our site, or the Community Forum (opens new window). You don't need to be a subscriber to report a bug. Please note that unsolicited support requests sent through the Contact Us (opens new window) page, or the Community Forum (opens new window), will not be addressed. If you believe you are reporting a bug please indicate so in the contact form or in a new forum topic.

WARNING

Support cannot be provided over Twitter, Facebook, email, Skype, telephone, the official Joomla! forum, our Contact Us (opens new window) page, the Community Forum (opens new window), or any other method except the Support system https://support.extly.com (opens new window). We also cannot take bug reports over any other medium except the Contact Us (opens new window) page and the Support system https://support.extly.com (opens new window). Support is not provided to non-subscribers; if you are using the Free version you can request support from other users in the official Joomla! forum or any other Joomla!-related forum in your country/region or in our Community Forum (opens new window). We have to impose those restrictions in support to ensure a high level of service and quality. Thank you for your understanding.