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I can't Authorize facebook WHY?

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6 months 2 weeks ago #10866 by Tao Guan
I followed your url instruction guide, But my issue is that I can't finish "STEP 2: Step-by-step instructions". - "10. Click on Validate".
Besides, I have finish "STEP 1: Create a Test App".
Could you provide confit support, or if I phurchase subscription?

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6 months 1 week ago #10867 by Support Team
Hi,

Sure. Customer Support is only provided through our ticketing system support.extly.com/ . If you have a support subscription, an expert can check your site and inspect the configuration.

Best Regards,

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6 months 1 week ago #10868 by Tao Guan
Thank you, I see.
Another question, Can others' Facebook groups(not Facebook developer's) be added as channel?

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6 months 1 week ago #10869 by Support Team
Hi,

Yes, technically, it is supported. However, take into account that Facebook Groups have been in the middle of the Facebook–Cambridge Analytica data scandal, and the App Review can be challenging.

Regards,

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6 months 1 week ago #10870 by Tao Guan
If video for App Review is not including such step, how?

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6 months 1 week ago #10871 by Support Team
Hi,

To request Facebook Groups permissions, select "Include Groups" in the first step of the authorization process.

Regards,

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