If you have a Coupon Code, please enter the code in the following steps. If you choose Paypal, please, continue until the 3rd confirmation step, where the coupon code is required.
You have to provide your VAT ID during the purchase. Before completing the order you will have an opportunity to enter a business VAT ID. Please, select an EU country and fill the VAT ID at the second step of the purchase.
When entering your order, once the company name field is populated, you would be given an opportunity to enter your VAT ID for verification on the final order page. Once this is done, VAT would be exempted from your order.
All paid memberships include download of new versions, upgrades and support for a certain period of time (support.extly.com).
Support is provided only to subscribers. If you already have an active subscription which gives you access to the Ticket System you can request support for it through our site. Support service includes:
Support cannot be provided over Twitter, Facebook, email, Skype, telephone, the official Joomla! forum, our Contact Us page or any other method except the Support Ticket System. Support is not provided to non-subscribers; if you are using a Free extension you can request community support from other users in our community forum, the official Joomla! forum or any other Joomla!-related forum in your country/region. We have to impose those restrictions in support to ensure a high level of service and quality. Thank you for your understanding.
Subscriptions do not renew automatically. At the end of each period, you have the option to purchase to renew for a new period.
Yes. We sell our products through FastSpring E-Commerce Platform. For more information: Frequently Asked Questions About FastSpring
The Joomla! project has already announced the Joomla! 2.5 release branch is becoming end-of-life with the final release of Joomla! 2.5.28 on December 10th, 2014. After that date Joomla! 2.5 will no longer receive any updates. No bugs or security issues will be fixed. Joomla! 2.5 will be unfit for use on live sites.
How to upgrade to Joomla! 3
We support the community with our free extensions.
Due to the fact that we cannot verify if you really belong to legally registered Non-Profit-Organization, we cannot award special discounts.
We have been already contacted by several users claiming to belong to a Non-Profit-Organization, that in a second stage purchased extensions for commercial usage.
Finally, our software is provided with full source code and we need to protect ourselves from fraudulent users who look for the extension with the sole intent of distributing unauthorized copies.
Our customers purchase subscriptions to have access to the extension. If we begin to distribute the extension for free, then it is not fair to our customers and it ends our business life cycle.
Our software is provided with full source code and we need to protect ourselves from fraudulent users who look for the extension with the sole intent of distributing unauthorized copies.
Finally, we cannot verify if you really work for a registered Non-Profit-Organization.
Your subscription supports our work, ensuring that we can continue developing products and offering support services.
You can directly access your invoices from the Account Area.
Please, browse the My Subscriptions list, access the Details of each subscription to download the Invoice.
We offer many ways to evaluate our software, including free access to our documentation and extension specifications, the ability to ask pre-sales questions through our Contact Us or Community Forum pages, demo sites and free versions of some of our popular components.
Under no circumstances, we issue refunds when the extension does not have the feature you are looking for and does not do what you want.
Moreover our software is provided with full source code and we need to protect ourselves from fraudulent users who subscribe only long enough to download our software with the sole intent of distributing unauthorized copies.
According to our refund policy, we do not issue refunds for "download-only" purchases.
We only issue full refunds under the acceptable grounds. When we fail to provide you have a technical issue unrelated to hosting setup and we fail to provide you with a viable alternative or a development release with a fix for this issue within 8 work days. We are talking about severe bugs with our software which we fail to fix in due time.
If you have any pre-sales questions, our customer support team is available to answer your questions. If you have any question, please don't hesitate to contact Support Team, Contact Us or Community Forum
In any case, please, check the acceptable grounds for issuing a refund here: http://www.extly.com/refund-policy.html
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